CRA has developed the Collision Repair Guarantee scheme in response to the many complaints received from members who feel that work providers unfairly direct work away from them towards contracted repairers. In cases where this is likely, repairers can pre-empt this by offering their own guarantee, backed up by the CRA’s one.
It works like this:
There is a 10 page contract between the repairer and CRA Guarantee Ltd. This entity is a wholly owned subsidiary of the Collision Repair Association. It is funded by way of shares, loan and income from contributing repairers.
Once signed off by both parties the repairer receives:
- A guarantee certificate to display in their office
- Guarantee booklets to give out to customers. This outlines rights, exclusions, addresses etc
- An invoice for $110+GST for the year (pro rata if join throughout the year)
- Guarantee stickers (430mm wide x 594mm high) can also be purchased for $22.50+GST each
For more information either phone the CRA office on 07-8470216 or email firstname.lastname@example.org
Here is what a couple of members say about the scheme:
“We have been using the CRA Collision Repair Guarantee for 4 years now. It has been a great tool to provide peace of mind to those customers whose insurers try to steer them away from us by claiming our work isn’t guaranteed. We can easily assure them that not only are they covered by our business guarantee, but also by the CRA Collision Repair Guarantee. We back this up with a copy of the guarantee booklet for them to take away with them. So far, all customers have received this well, and we have certainly gained and retained customers because of it.”
Ari Shaw – Road Runner Panel & Paint Ltd
“We find it works well with a certain insurer’s claims that come to us. We aren’t recommended repairers for them.
So, all these insurers customers that come to us have been told by their insurer that their repair has no guarantee. Not true. We present the CRA Collision Repair Guarantee to the customer, and it works 80% of the time.”
Cameron Holland – Holland Collision Centre